AW: Re: AW: Re: [rt-users] RT bottlenecks

[Ham MI-ID, Torsten Brumm]

Yes we too, how do you do this exactly?

Torsten

-----Original Message-----
From: Kobus Bensch NF <kbensch at fullnet.co.uk>
To: Ham MI-ID, Torsten Brumm
CC: rfh at pipex.net <rfh at pipex.net>; theillien at yahoo.com <theillien at yahoo.com>; rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks

Hi

I use Nagios and Cacti to monitor RT and the box

Ham MI-ID, Torsten Brumm wrote: 

	Hi matthew,
	Me too, if you have something, pls share.
	
	Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass.
	
	Any idea is welcome
	
	Torsten
	
	-----Original Message-----
	From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com> <mailto:rt-users-bounces at lists.bestpractical.com> 
	To: Mathew <theillien at yahoo.com> <mailto:theillien at yahoo.com> 
	CC: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com> <mailto:rt-users at lists.bestpractical.com> 
	Sent: Fri Sep 28 17:51:30 2007
	Subject: Re: [rt-users] RT bottlenecks
	
	Matthew;
	If you have any benchmarking techniques , can you share them please I'll
	be interested in how to monitor RT activities.
	Regards;
	Roy
	
	Mathew wrote:
	> Version 3.6.1 actually.  I'll give it a try though and see what happens.
	>  I know there is a benchmarking method that was explained in the RT
	> training I attended so I'll look in my documentation and see what I find
	> for that.
	>
	> Keep up with my goings on at http://theillien.blogspot.com
	>
	> Roy El-Hames wrote:
	>  
	>> Matthew;
	>> What version of RT are you using?
	>> With > 3.6.1, I noticed slowness with transaction custom fields queries,
	>> if you do not use them try and comment out the following lines from
	>> html/Ticket/Elements/ShowTransaction
	>>
	>> %# if ($Transaction->CustomFieldValues->Count) {
	>> %#      <& /Elements/ShowCustomFields, Object => $Transaction &>
	>> %#}
	>>
	>> You may find tickets display quicker --but again do this if you do not
	>> use Transaction CF's--
	>>
	>> Regards;
	>> Roy
	>>
	>> Mathew wrote:
	>>    
	>>> I've been informed that some are beginning to complain about the speed
	>>> of RT when it comes to loading tickets that contain attachments.  This
	>>> has led to the question of distributed computing in the way of load
	>>> balancing.  I'd like to avoid moving in this direction with RT as we
	>>> don't have the need for it.  Our user base is small as is our ticket
	>>> count.
	>>>
	>>> It would seem that most of the bottleneck comes from actually loading
	>>> the page.  I've found that tickets with numerous transactions (exact
	>>> number not known) tend to be slow to load even without attachments.
	>>>
	>>> How should I go about pinpointing the bottleneck so I can find a
	>>> solution that won't require a major tech refresh?
	>>>
	>>>
	>>> Mathew
	>>>  
	>>>      
	>>    
	>
	>  
	
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