[rt-users] Customize 10 newest unowned tickets

[Jerrad Pierce]

On Mon, Dec 22, 2008 at 04:36, Steffen Tronstad <sttr at nextgentel.com> wrote:
> Thank you, but theres no option for Quick Delete. This would be very helpful to delete spam and duplicate messages quickly.
>
> Med vennlig hilsen / with kind regards
> Steffen Tronstad
> BroadPark Games drift/design
> NextGenTel AS, part of TeliaSonera Group
> Tlf: +47 466 988 46
> Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com>
>  please don't print this e-mail unless you really need to.
>
> -----Opprinnelig melding-----
> Fra: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org]
> Sendt: 19. desember 2008 16:10
> Til: Steffen Tronstad
> Kopi: rt-users at lists.bestpractical.com
> Emne: Re: [rt-users] Customize 10 newest unowned tickets
>
> On Fri, Dec 19, 2008 at 07:54, Steffen Tronstad <sttr at nextgentel.com> wrote:
>> I want to customize the " 10 newest unowned tickets" to include a
>> quick-delete button, and to show the requestors email-address (or even
>> better, the email without @domain.tld)
>>
>> Is there any template-file I can edit to make these changes ?
> Just edit the search (click the box title, and then Edit Search) and
> save it. If you do it as root its a global change, as non-root
> if can only save to a self-named search, and then you need to
> add that to your RT at a Glance.
>
> --
> Cambridge Energy Alliance: Save money. Save the planet.
>


You can create whatever sort of link you want in the advanced editing
of the format,
but if spam is your concern see:

http://wiki.bestpractical.com/view/SpamFiltering

-- 
Cambridge Energy Alliance: Save money. Save the planet.