[rt-users] Allowing unpriveledged users to see an entire queue.

[Oliver Jeeves]

On Mon, 2008-02-11 at 10:58 -0800, Kenneth Crocker wrote:
> Oliver,
> 
> 
> 	Are you using LDAP or any kind of external look up method? Have you 
> considered modifying your RT-Config settings to allow self-service users 
> to be added as "unprivileged" users? That way you could grant 
> "CreateTicket" and "SeeQueue" rights to "Everyone". Keep the rights for 
> seeing specific tickets, etc to privileged users. That way a 
> self-service user will be able to verify where their ticket is but not 
> get into it. If you want them to see it ("ShowTicket") and reply 
> ("RepltToTicket"), then you grant those rights as well, but not to 
> everybody. Hope this helps.
> 
> Kenn
> LBNL

I understand how to use unpriveledged users.

The problem is, that unpriveledged users only get a list of tickets for
which they are a requestor of some sort, which is only usually tickets
that they created.

What I want, is for them to be able to see an entire queue. ie. tickets
created by other people, without requiring a priveledged user to
manually add them as a CC.