[rt-users] Could not load valid user

[Kenneth Crocker]

IT Guy,


	Maybe someone already mentioned this, but it sounds like you have 
conflicting configurations between looking for someone in the user DB 
and adding someone who isn't there. Hope this helps.


Kenn
LBNL
On 6/4/2008 9:46 AM, IT GUY wrote:
>  
> On Mon, Jun 2, 2008 at 1:10 PM, Ruben Lehmann <rlehmann at monzoon.net 
> <mailto:rlehmann at monzoon.net>> wrote:
> 
>     Hi
> 
>     I granted globally to 'Everyone' the right 'ReplyToTicket' but I still
>     get this message:
> 
>     -----------
>     RT could not load a valid user, and RT's configuration does not allow
>     for the creation of a new user for this email (example at example.com
>     <mailto:example at example.com>).
> 
>     You might need to grant 'Everyone' the right 'ReplyToTicket' for the
>     queue Example.
>     -----------
> 
>     Regards
> 
> 
>     Monzoon Networks AG
>     Ruben Lehmann
>     Network Engineer
> 
>     Riedthofstrasse 124, CH-8105 Regensdorf
>     tel: +41 43 500 04 76 mobile: +41 78 656 47 72
> 
>  
>  
> Try adding 'Everyone' the right 'Create Ticket' as well.
>  
> Yogesh
> 
> 
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