[rt-users] No users listed in "Owner" dropdowns

[Eirik Øverby]

Followup:

I have now even erased the database, re-initialized it, and created  
only a barebone set of queues, users and groups. I have modeled this  
closely after the working RT instance I have, and made sure the  
configuration (RT_SiteConfig) is the same on both systems.

I still see the same problem - no users are listed in the "owner"  
dropdowns, anywhere. Not even for the superuser!

Anyone?

Thanks,
/Eirik

On Jun 10, 2008, at 01:11, Eirik Øverby wrote:

> Hi all,
>
> I have been struggling for a few days trying to figure out why one of
> my RT installations don't show any other users than "Nobody" in
> "Owner" dropdowns. The most immediate effect of this is that any
> "Basic" or "People" change to a ticket will result in an owner change
> to "Nobody", as not even the current owner is listed. Needless to say,
> this is frustrating for both the users and the support staff.
>
> I've gone through and verified (against a working RT installation)
> that queue and group rights are set up adequately. In particular, I
> have given the "OwnTicket" right to the appropriate users. I've even
> attempted to give "broad rights" - however even giving superuser
> rights to a named user, the "Privileged" group or any other gorup does
> not help.
>
> I'm almost beginning to suspect database corruption or some kind of
> bug in RT, however I do not feel even remotely experienced enough to
> claim this with any weight - so I'm still defaulting to thinking this
> is a mistake on my part somehow.
>
> All other aspects of RT is working fine; and on the other
> installations I have even the above is working as it should.
>
> Technical information:
> All RT instances, good and bad, are running on FreeBSD 7.0-STABLE.
> They are all installed from packages built from the ports system then
> distributed - in other words the *exact* same builds of both RT and
> supporting packages, all the way down to OS and database.
> Configurations of webserver etc. are somewhat different, but should
> not be a factor in this.
>
> Any help would be greatly appreciated.
>
> Thanks, and with best regards
> Eirik Øverby
> Modirum MDpay
> Oslo, Norway
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