[rt-users] Resolve Ticket Option

[Benjamin Weser]

Hi Justin,

sure. Establish a custom field with the right ModifyCustomField for the 
user. Use the CF to trigger a scrip which sets the ticket to resolved.

Ben


Justin Hayes schrieb:
> I'd like to offer my customers an option to resolve a ticket  
> themselves, however I don't want them to have the Modify Ticket  
> permission (which I think is the one you need for changing status).
>
> Does anyone know of a way round this? I'm running 3.6.3
>
> Cheers,
>
> Justin
>
> ------------------------------------------------------
> Justin Hayes
> Support Manager
> justin.hayes at orbisuk.com
>
>
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