[rt-users] Modify Create Ticket display

[Stephen Turner]

Kenn,

Are you seeing this problem (custom fields not in the order you 
specify) on ticket display & basics screens too? Are you using 
Oracle, and what version of DBIx::SearchBuilder do you have?

After a recent upgrade of DBIx::SearchBuilder, we are seeing ticket 
custom fields in the wrong sequence on all ticket screens. I believe 
this is a bug in the Oracle-specific code in SearchBuilder - I will 
post specific details when I've done a bit more research. I see the 
problem on SearchBuilder 1.51 and 1.53.

Does anyone else running Oracle see this problem?

Thanks,
Steve

At 6/20/2008 07:33 PM, you wrote:
>To all,
>
>         When my users go into the "new Ticket" screen to create a 
> ticket, the
>custom fields that are available are scattered all over the place. I'd
>like to arrange them, somehow. I've gone to
>Configuration->Queues->Ticket Custom Fields and re-arranged the order of
>how they are to be displayed, but that just moves them up and down and
>THAT doesn't always work. How can I keep RT from squeezing them into the
>screen on the left or right of another field as well as get them in the
>right top-down order? Thanks in advance.
>
>
>Kenn
>LBNL