[rt-users] Refresh rate on RT at a glance page

[Chris Fabri]

On 3/24/08 5:58 PM, Gene LeDuc wrote:
> Hi All,
> 
> Is there an easy (or not so easy) way to set the default refresh on the "RT 
> at a glance" page from "Don't refresh this page" to some value like every 
> 20 minutes?  Can it be added to the personal preferences configuration so 
> that it's an individual choice?  This is v3.6.3.
> 
> Thanks,
> Gene
> 
> 
> 

I've tried several different solutions mentioned in the email archives, 
only one of which worked on 3.6.3.

The working solution was to modify the first line of 
/<RT_home>/share/html/index.html (or in a copy of index.html in the 
local RT tree, which is what I did) and change the last portion to just 
be a value in seconds:

<& /Elements/Header, Title=>loc("RT at a glance"), Refresh => '300' &>



The disadvantage with this solution is that it forces everybody to use 
the same refresh, and it can't be turned off by an individual - it 
overrides the choose-able refresh interval on a users page.  This wasn't 
an issue for my group.    chris