[rt-users] newbie needs help to move ticket to different queue

[Steve Holmes]

Unless I'm missing something in your question: just click on the 'Basics'
link in the navigation bar and select the Queue: pulldown and select the
queue you want it to go into (then save changes by clicking the 'Save
Changes' button).
Steve


On Tue, May 27, 2008 at 12:42 PM, Sells, Fred <fred.sells at adventistcare.org>
wrote:

> I'm using RT 3.6.6 on centos 5.1.  I'm new to RT and trying to setup the
> basics on how we'll use it to track trouble tickets in our small IT dept.
>
> My plan was to have a single queue "NewTicket" that was the only queue
> accessible to all users.  The helpdesk person would look at the ticket and
> then assign it to an appropriate queue like : "printers",  "access-request",
> ...
>
> I would think that would be a pretty common workflow management task; but I
> cannot find a way to do it and google has not produced anything useful.
>
>
> 1. If this is do-able, is there a link that tells me what I'm missing?
> 2. Am I taking the wrong aproach, and there is a better way to do this?
> 3. or ?...
>
> thanks for any help you can offer
>
>
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