[rt-users] Blank Web page when clicking on some queues in RT3.8.1

Chris Nelson cnelson at delivra.com
Mon Sep 8 14:52:36 EDT 2008


<sigh>

I'm sorry for being such a newbie. I've searched all over and can't seem to
figure out how to enable logging. I went into RT_SiteConfig.pm and added
these lines:

#Logging
Set($LogToFileNamed , '/opt/rt3.8/etc/rt.log');
Set($LogToSyslog  , 'debug');

Then I changed the permissions for rt.log to be -rw-rw-rw. I added a line at
the top of the file: #started on 9/8/2008. I then restarted apache. Playing
around inside the interface produces nothing in that file. I'm not sure I'm
doing it right.

Thanks for your continued patience!
-Chris

On Mon, Sep 8, 2008 at 1:11 PM, Chaim Rieger <chaim.rieger at gmail.com> wrote:

> Chris Nelson wrote:
>
>> Thanks for the response. I can't find the file called rt.log. I've done a
>> locate for it and it doesn't show up - might it be called something else? (I
>> would not have changed it's default value on purpose).
>>
>
>
> rt.log is only created is you tell rt to log to a specified rt log file
>
> set it up to debug to /rt/install/path/var/log/rt.log
>
> in RT_SIteConfig.pm
>
> restart apache
>
> then do a few operations and post what the log has to say
>
>
>
>
>
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