[rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply

[Gene LeDuc]

Hi Janice,

If the person creating the transaction is the requestor, then by default RT 
will not Reply (even if the selected action is "Reply to Requestor"); that 
seems to be one of the main differences between Autoreply and Reply.  If 
your case is not one where the requestor is the transaction creator, then 
this doesn't apply to you.  Otherwise... You can change this behavior by 
setting the NotifyActor variable in your RT_SiteConfig file:
   Set($NotifyActor, 1);

Regards,
Gene

At 02:28 PM 9/10/2008, Janice Myint wrote:
>Working on RT 3.8.0 with a fresh install.  Everything seems to be
>working like a creating a ticket, change status etc.  However, when I
>change the update type to Reply to Requestors, no email is sent, even
>though the autoreply and forward emails work.  Seems like a config
>issue but I can't seem to find out where to set it.  Looking for any
>advice on where to look.


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University