[rt-users] Fresh install of RT 3.6.6 - admin leary of upgradeto 3.8.1

Helmuth Ramirez HelmuthRamirez at compupay.com
Tue Sep 16 12:48:33 EDT 2008

Check this link out. Great step by step tutorial for Centos. 



From: rt-users-bounces at lists.bestpractical.com 
To: jmoseley at corp.xanadoo.com 
Cc: rt-users at lists.bestpractical.com 
Sent: Tue Sep 16 10:22:02 2008
Subject: Re: [rt-users] Fresh install of RT 3.6.6 - admin leary of upgradeto 3.8.1 

Thanks for your response.  Couple of things....my sysadmin is out to VMworld this week - so my project is just sitting still.  I'm willing to give it a whirl myself - but I'm not great with CPAN or Pearl at any level.  I've got VMware workstation 6 and am willing to put on any distro (CentOS is my preferred, RHEL, Ubuntu, Fedora, etc) and do a complete fresh install of 3.8.1.
However - I need as close to step by step instructions as I can get and I find those severely lacking.  I can get MySQL installed, Apache, etc.  but customizing the install and building the images from source is not something I am adept at.
Any links to a great spot to point for N00b insructions for RT 3.8.1 clean install?  I know that seems to be a contradiction with this product whereas if I was installing Wordpress for example- it really is a 5 minute install and tons and tons of great documentation for 1st timers.  RT seems to be in another world altogether.  I'm fine with the CLI on Linux for 50% of what needs to be done - but like I mentioned - compiling apps is a bit dicey for me (I find myself particularly troubled when I run into errors and have no idea what they mean and where to go from there).
Todd Christensen

>>> On 9/15/2008 at 5:42 PM, in message <OF318480C3.6DB09296-ON862574C5.008210DF-862574C5.00824543 at corp.xanadoo.com>, <jmoseley at corp.xanadoo.com> wrote:

Why not just install 3.8.1 from source on a test server (it's really not
that hard and installing perl modules via yum or CPAN is not that complex),
make copy of your database, and then upgrade the schema on that test

That's the only way you can adequately do a POC.

James Moseley

             <tchristensen at uta                                          To 
             h.gov>                    <rt-users at lists.bestpractical.com>  
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             lists.bestpractic                                     Subject 
             al.com                    [rt-users] Fresh install of RT      
                                       3.6.6 - admin leary of upgrade to   
             09/15/2008 05:52                                              


I've used RT at another company (didn't set it up - was just a participant
@ management level) and am trying to get it introduced here where I am now.
The default linux distro is Suse linux of which one of my admins tried for
a few hours to get RT 3.6.6 to install on Suse and finally gave up and did
it on RHEL 5.  He was really fed up with the lack of documentation - looked
at the wiki and bestpractical.com and after not finding any RPM's was
really reluctant to take the track in getting all the separate modules
setup in Apache and Pearl.  Needless to say - he did get RT 3.6.6 to work
on RHEL (basic login screen - nothing customized or "pretty").

I had asked for 3.8.1 as I had seen all the big updates come out this
summer.  He basically won't budge from here as he finally found
instructions and an RPM that someone put together that worked for RHEL and
3.6.6.  He's really worried that the platform is really unstable and is
sure that it will break if he goes forward to 3.8.1 and has said after
looking that nobody is making the upgrade successful and getting to 3.8.1.

My problem is that this is a proof of concept but I sold management in
looking at it based off of what 3.8 looks like - not 3.6.6 as there has
been a ton of updates to the GUI - etc.

I spent some time today looking at what it takes to get it up and going and
checking the wiki along with gossamer-threads and there isn't a clear
method to get to 3.8.1.  My experience with Open source has always been
more straight forward than how I'm finding out how the backend of RT is put
together.  Lots of pearl modules, lots of CPAN which adds a lot of

Is my POC project doomed?  Is there a secret RT site that Google can't find
that has all the awesome FAQ's or install steps/gotchas to get to 3.8.1?
I'd like to setup 3.8.1 with MySQL myself on CENTOS 5.1 - but I don't have
days and days to scour the web for each little problem and dependency.
I've got an admin that is fairly adept but I need something straightforward
for him to see and use before I can get anymore time out of him (different
reporting structure - not in my group).

Sorry for the lengthy background - but it's worthwhile to know my dilemma
in getting to 3.8.1 right from the start.


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