[rt-users] Fresh install of RT 3.6.6 - admin leary of upgrade to 3.8.1

Tue Sep 16 11:30:29 EDT 2008

Have you read the readme doc?  You would simply install RT as a clean
install (configure, make testdeps, make fixdeps, make install) along with
installing mysql, apache, etc.  You'd also have to have enough mysql
experience to make a dump of the current database and install it as a new
test database.  This could be done on the existing DB server rather than
install mysql on the test server.

With all that said and the background you've given us, it's sounds like
you'd be much better off waiting for your sysadmin to come back into town
and take over this project.

James Moseley

             "Todd                                                         
             Christensen"                                                  
             <tchristensen at uta                                          To 
             h.gov>                    <jmoseley at corp.xanadoo.com>         
                                                                        cc 
             09/16/2008 10:22          <rt-users at lists.bestpractical.com>  
             AM                                                    Subject 
                                       Re: [rt-users] Fresh install of RT  
                                       3.6.6 - admin leary of  upgrade to  
                                       3.8.1                               

Thanks for your response.  Couple of things....my sysadmin is out to
VMworld this week - so my project is just sitting still.  I'm willing to
give it a whirl myself - but I'm not great with CPAN or Pearl at any level.
I've got VMware workstation 6 and am willing to put on any distro (CentOS
is my preferred, RHEL, Ubuntu, Fedora, etc) and do a complete fresh install
of 3.8.1.

However - I need as close to step by step instructions as I can get and I
find those severely lacking.  I can get MySQL installed, Apache, etc.  but
customizing the install and building the images from source is not
something I am adept at.

Any links to a great spot to point for N00b insructions for RT 3.8.1 clean
install?  I know that seems to be a contradiction with this product whereas
if I was installing Wordpress for example- it really is a 5 minute install
and tons and tons of great documentation for 1st timers.  RT seems to be in
another world altogether.  I'm fine with the CLI on Linux for 50% of what
needs to be done - but like I mentioned - compiling apps is a bit dicey for
me (I find myself particularly troubled when I run into errors and have no
idea what they mean and where to go from there).

Thanks,

Todd Christensen

>>> On 9/15/2008 at 5:42 PM, in message
<OF318480C3.6DB09296-ON862574C5.008210DF-862574C5.00824543 at corp.xanadoo.com>,
 <jmoseley at corp.xanadoo.com> wrote:
  Why not just install 3.8.1 from source on a test server (it's really not
  that hard and installing perl modules via yum or CPAN is not that
  complex),
  make copy of your database, and then upgrade the schema on that test
  database?

  That's the only way you can adequately do a POC.

  James Moseley

               "Todd

               Christensen"

               <tchristensen at uta
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               al.com                    [rt-users] Fresh install of RT

                                         3.6.6 - admin leary of upgrade to

                                         3.8.1

               09/15/2008 05:52

               PM

  Hello-

  I've used RT at another company (didn't set it up - was just a
  participant
  @ management level) and am trying to get it introduced here where I am
  now.
  The default linux distro is Suse linux of which one of my admins tried
  for
  a few hours to get RT 3.6.6 to install on Suse and finally gave up and
  did
  it on RHEL 5.  He was really fed up with the lack of documentation -
  looked
  at the wiki and bestpractical.com and after not finding any RPM's was
  really reluctant to take the track in getting all the separate modules
  setup in Apache and Pearl.  Needless to say - he did get RT 3.6.6 to work
  on RHEL (basic login screen - nothing customized or "pretty").

  I had asked for 3.8.1 as I had seen all the big updates come out this
  summer.  He basically won't budge from here as he finally found
  instructions and an RPM that someone put together that worked for RHEL
  and
  3.6.6.  He's really worried that the platform is really unstable and is
  sure that it will break if he goes forward to 3.8.1 and has said after
  looking that nobody is making the upgrade successful and getting to
  3.8.1.

  My problem is that this is a proof of concept but I sold management in
  looking at it based off of what 3.8 looks like - not 3.6.6 as there has
  been a ton of updates to the GUI - etc.

  I spent some time today looking at what it takes to get it up and going
  and
  checking the wiki along with gossamer-threads and there isn't a clear
  method to get to 3.8.1.  My experience with Open source has always been
  more straight forward than how I'm finding out how the backend of RT is
  put
  together.  Lots of pearl modules, lots of CPAN which adds a lot of
  complexities.

  Is my POC project doomed?  Is there a secret RT site that Google can't
  find
  that has all the awesome FAQ's or install steps/gotchas to get to 3.8.1?
  I'd like to setup 3.8.1 with MySQL myself on CENTOS 5.1 - but I don't
  have
  days and days to scour the web for each little problem and dependency.
  I've got an admin that is fairly adept but I need something
  straightforward
  for him to see and use before I can get anymore time out of him
  (different
  reporting structure - not in my group).

  Sorry for the lengthy background - but it's worthwhile to know my dilemma
  in getting to 3.8.1 right from the start.

  TIA_______________________________________________
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