[rt-users] 'Update Type' field when resolving tickets

[Ken Crocker]

testwreq,

Well, you can go into the software and change the code OR you can create 
a custom "resolved" template to capture the last comment. I've done the 
latter and I don't have to worry about messing up the code.

Kenn
LBNL

On 8/14/2009 5:41 AM, testwreq at gmail.com wrote:
> Hello,
>
> From the RT3.8.2 interface, when we open a ticket and click on 
> 'Resolve' link from the right hand side, the 'update type' field in 
> the resolve ticket screen is a drop down and it defaults to "Comments 
> (Not sent to requestors)";
>
> Because we want the requestors to know that the ticket is resolved, we 
> would like to change the default to "Reply to Requestors". How can we 
> do so?
>
> thanks,
> rq
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090814/8260c1c7/attachment.htm>