[rt-users] Tracking a bug with WYSIWYG editor and IE7

Michael Finn mfinn at nbutexas.com
Thu Mar 12 11:58:15 EDT 2009

I can't seem to let this go.  Comparing the "Download (untitled)" data
with my signature, I see that they are the same length and shape -- the
same number of characters on each line.  That should be a big clue as to
the truncation problem, as well as the 'random' spaces in the middle of
words -- they correspond to newline positions in my signature.

Why does this only happen in IE (6/7/?)?  Why only when I'm creating a
*new* ticket and not on reply/comment?

Still investigating...

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Michael Finn
> Sent: Wednesday, March 11, 2009 8:01 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> A-ha!  That's a reasonable theory... I've got a signature on my
> account; my other users... not so much. ;)
> FWIW, I also have the problem occur on IE6.
> As you suggested, I removed my signature from my Preferences, and the
> problem went away.  Now, how does this help us solve the problem?  If
> it were Firefox, I'd use Chris Pederick's wonderful Web Developer add-
> on (http://chrispederick.com/work/web-developer/) to pick it apart...
> anyone recommend a similar tool for IE7?
> Thanks,
> Mike
> > -----Original Message-----
> > From: Sean [mailto:stroke_of_death at yahoo.com]
> > Sent: Wednesday, March 11, 2009 5:54 PM
> > To: Alex Young; rt-users at lists.bestpractical.com; Michael Finn
> > Subject: Re: [rt-users] Tracking a bug with WYSIWYG editor and IE7
> >
> >
> > I too am seeing this problem.
> >
> > it only happens when:
> >
> > 1. the WYSIWYG editor is being used
> > 2. IE7 is the browser
> > 3. The user has a signature (i.e. RT automatically inserts text)
> >
> > Im wondering if it has to do with the signature column being TEXT
> > VARCHAR or something along those lines..

More information about the RT-Users mailing list