[rt-users] Problem calling a custom scrip

[William Graboyes]

Hi Scott,

A couple of quick questions, from the logs it looks like the condition to
run your scrip is not being met, what do you have set for the condition of
your scrip? and What part of the transaction are you attaching the scrip to?

Thanks,
Bill G.
william.graboyes at theportalgrp.com

On Mon, Sep 14, 2009 at 2:19 PM, Lander, Scott <slander at hearstsc.com> wrote:

>  All,
>
>    In 3.8.4, I am attempting to set up an approval queue.    The idea is
> that if a Custom Field named "Change Control" is set to value 'YES" then a
> new ticket will be created to gather the required approval.
>
>    This is in queue "Monitoring".
>
>    So, in the queue I have a Scrip:  Monitor:approval,  with a User Defined
> condition, Action is Create Tickets, Template is Monitor:Approval, Stage
> TransactionComplete.
>    My Custom Condition originally was:
>
> if ($self->TransactionObj->Type ne "Create") {
>   return 0; # This is an update transaction
> }
>
>
> my $CustomFields = $ticket->QueueObj->TicketCustomFields();
> while (my $CustomField = $CustomFields->Next()) {
>    if ($self->TicketObj->FirstCustomFieldValue('Change Control') =~ /Yes/i)
> {
>    return 1;
> }
>
> return 0;
>
>
> When that failed to do anything,  I just changed it to "return 1;".
>
>
> My template is:
>
> Subject: Approval of { $Tickets{'TOP'}->Subject() }
> Queue: ___Approvals
> Type : approval
> Owner : slander at hearstsc.com
> Content : Please review and approve this request.
> Depended-On-By : TOP
>
>
>
> When I create a ticket and select YES for my CF, I see this in my log;
> (note, my custom scrip is #84)
>
>
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> #239/34524 - Scrip 3 On
> Create Autoreply To Requestors
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-747.239-3-0 at hearstsc.com> sent  To:
> slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> #239/34524 - Scrip 4
> On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1595.239-4-0 at hearstsc.com> No recipients found.
> Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:338)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> #239/34524 - Scrip 82
> On Create Notify CCs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)
> [Mon Sep 14 21:30:07 2009] [info]: <
> rt-3.8.4-3173-1252963807-1456.239-82-0 at hearstsc.com> sent  Cc:
> slander at hearstsc.com (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:333)
> [Mon Sep 14 21:30:07 2009] [info]: Ticket 239 created in queue 'Monitoring'
> by SLANDER (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
>
>
> Can anyone see my mistake?  Or, am I going about this wrong?
>
>
>
>
> ------------------------------------------------------------------------------------
> This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cadmin at hearstsc.com) immediately by email and delete the original message.
> ------------------------------------------------------------------------------------
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20090914/02ed8987/attachment.htm>