[rt-users] Create child or dependency ticket in a different queue?

[Torsten Brumm]

Hi,
check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata

<http://github.com/bestpractical/rt-extension-cloneticket-withdata>this add
on gives you much more options!

Torsten

2010/4/26 Nick Kartsioukas
<change+lists.rt at nightwind.net<change%2Blists.rt at nightwind.net>
>

> When looking at the Basics display for a ticket, under Links one can
> click "create" next to each of the link types to create a new ticket
> that inherits the attributes of the currently-viewed ticket.  However,
> most of these attributes can be changed such as owner, status, etc.  The
> one that cannot be changed is what queue the new ticket will be created
> in...this appears to be fixed to whatever queue the current ticket is
> in.  Has anyone succeeded in modifying RT so the new ticket can be
> created in a different queue?
> I suspect there would be problems with custom fields varying between
> queues, but thought I'd ask anyway...
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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