[rt-users] Global Config for "RT at a glance" not taking effect

[Max McGrath]

Geez....

Good find Jeff!!

Everything is perfect now!

Thank you everybody!!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Apr 29, 2010 at 1:55 PM, Jeff Voskamp <javoskam at uwaterloo.ca> wrote:

> On 04/29/2010 02:43 PM, Max McGrath wrote:
>
>> Thank you Kenn!  But I think I just figured it out!  Let me try to explain
>> what was going on...
>>
>> I added the line below to my RT_SiteConfig.
>>
>> Set($HomepageComponents, [qw(
>>       QuickCreate QuickSearch MyAdminQueues MySupportQueues MyReminders
>> RefreshHomepage Dashboards Links)]);
>>
>>
>> That then gave me the option to add "Links" (a file I created at
>> $RTHOME/local/html/Elements/Links) to my RT at a glance.  The "Links"
>> element worked fine after that, but my "QuickSearch" element was now broken.
>>  So, while I was logged into the root account and my personal account, I
>> made changes to RT at a glance at the user level for those accounts -- I
>> didn't change it at the Global level yet -- basically I didn't know what I
>> was doing!!
>>
>> Basically, what I'm seeing is, when you edit the RT at a glance at a user
>> level -- that user has "Opted Out" of the global changes.  Once you choose
>> "Reset to Default" in RT at a glance at the user level (and log out and log
>> in) you then take on the Global changes again!
>>
>> Make sense?
>>
>> I guess I can now go back to my original question and ask how to get
>> helpful links available our HelpDesk users RT at a glance.  As I mentioned,
>> how I did was before was perfect(!) except for that it broke the QuickSearch
>> element.
>>
>> Max
>>
>> --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>>
> It's Quicksearch, not QuickSearch.
>
> Jeff
>
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