[rt-users] Asset Tracker on a new install of RT

Brenner, Martin martin.brenner at whitfieldschool.org
Fri Jan 29 09:50:20 EST 2010

After sleeping on it, I realized I needed to change the system.pm file in
the build directory not the one that gets overwritten on every "make

Just for anyone out there searching for an answer to this:

You can use this thread http://www.gossamer-threads.com/lists/rt/users/88272

But keep in mind that you should include the

sub ACLEquivalenceObjects { return (); }

In the system.pm file that you unpack from the tarball NOT the one in your
RT home path since that gets over written every time you make install.


On Thu, Jan 28, 2010 at 1:49 PM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
<torsten.brumm at kuehne-nagel.com> wrote:

> Search the list, a few days i had the same problem, there was a easy
> solution posted.
> Torsten
> ------------------------------
>  *Von*: rt-users-bounces at lists.bestpractical.com
> *An*: RT-Users at lists.bestpractical.com
> *Gesendet*: Thu Jan 28 20:11:15 2010
> *Betreff*: [rt-users] Asset Tracker on a new install of RT
> We have an old instillation of RT 3.4.2, but it was a VM given to us many
> years ago and there are things broken on the underlying Debian. So, instead
> of working hard to fix everything and then upgrade, we decided to start from
> scratch and build a new VM.
> I got 3.8.7 up and running on an Ubuntu 9.04 "box" with the LDAP add-on
> working. We really need something that handles our inventory integrated into
> our ticketing system, so we were going to try AssetTracker out.
> From some of the posts on the AT google site, it sounds like only 1.2.4b1
> works with RT 3.8.x. got it downloaded and configured (we didn't do the
> patch mentioned in the README since posts I saw said it wan't needed) but
> when we try make install, we get the following error:
> [crit]: Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
> 327, <DATA> line 323. (/opt/rt3/lib/RT.pm:379)
> Can't locate object method "ACLEquivalenceObjects" via package
> "RTx::AssetTracker::System" at /opt/rt3/lib/RT/Principal_Overlay.pm line
> 327, <DATA> line 323.
> The only similar thing I found about this was in the archives for this list
> saying to add to
> sub ACLEquivalenceObjects { return () }
> to
> /opt/rt3/local/lib/RTx/AssetTracker/System.pm ( actually /opt/rt3/lib/RTx/AssetTracker/System.pm on our system)
> and restart apache.
> Did this and no luck. I'm out of my depth here, so any help would be appreciated.
> Thanks,
> Martin
> Martin Brenner
> Head Librarian
> Whitfield School
> 175 S Mason Rd
> St. Louis MO 63141
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
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