[rt-users] Scrip to resolve parent when all children resolved

[Torsten Brumm]

Take this both Wiki Links to create the scrips you need:

http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve
<http://wiki.bestpractical.com/view/OpenTicketOnAllMemberResolve>
http://wiki.bestpractical.com/view/OpenDependantsOnResolve

<http://wiki.bestpractical.com/view/OpenDependantsOnResolve>Torsten

2010/6/22 Jonathan Rummel <jrummel at imapp.com>

>
> I have a scrip in place that creates 4 child tickets in queue B upon
> creation
> of a ticket (the parent) in queue A.  Is there a way for the parent to
> check
> the status of the child tickets and automatically resolve itself when the
> last of the child tickets is resolved?
>
> Thank you,
> Jonathan
>
> RT 3.6.5, MySQL
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> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
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-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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