[rt-users] creat MAILTO link in search format

[Kevin Falcone]

On Wed, Mar 17, 2010 at 01:54:43PM +0330, Payam Poursaied wrote:
>    Hi
> 
>    I would like to create a more convenient way to reply and comment on tickets. At the first
>    step I'm planning to create a link in my ticket searches which open outlook with appropriate
>    subject tag to the appropriate email address (i.e. commentAddress of CorrespondAddress of the
>    ticket's queue).
> 
>    According what I found in this list, I added the followings to ticket column map
>    (rt3/share/html/Elements/RT__Ticket/ComumnMap):
> 
>        QueueCorrespond => {
> 
>            attribute => 'QueueCorrespond',
> 
>            title     => 'QueueCorrespond id', # loc
> 
>            value     => sub { return $_[0]->QueueObj->CorrespondAddress() }
> 
>        },
> 
>        QueueSubjectTag => {
> 
>            attribute => 'QueueSubjectTag',
> 
>            title     => 'QueueSubjectTag id', # loc
> 
>            value     => sub { return $_[0]->QueueObj->SubjectTag() }
> 
>        },
> 
> 
> 
>    So I can have access subject tag and correspond address of each ticket.
> 
>    the second part is create a hyper link in the search result which link to something like
> 
>    mailto:__QueueCorrespond__?Subject=[__QueueSubjectTag__ #__id__]

You probably need to do one of two things
Change Elements/ScrubHTML to allow mailto links (although this may
hurt you since other html chunks in RT will start allowing mailto)
You can also return a scalar reference from ColumnMap so if you define
a QueueMailto and return from that you may be able to do what you want
(look at ExtendedStatus for an example)

-kevin


>    (so, when a User click on the link, automatically default email clients would open a new
>    message to correspond address of the queue including appropriate tag in the Subject)
> 
> 
> 
>    It seems RT Parser do not let use <a href="mailto: blah blah">CLICK FOR REPLY</a> in the
>    format part and if the link does not refer to a website, it will be removed! (may be because
>    of security and cross site scripting?)
> 
> 
> 
>    I look through the code, but I could not find the exact place which this overwrite happen.
>    Could anyone give me a advise or solution to put anything in the results, even javascripts.
> 
> 
> 
>    P.S. after overcome this issue, I will try to add comment and reply links inside the ticket
>    displays page. Did anyone do the same before? I think that for RICH TEXT, using the web-based
>    editor is a bit difficult. Also if a user wants to email directly to the queue, should aware
>    of subject tag and queue correspond/comment address. With this method it would be easier to
>    use the mail clients (i.e. outlook) as an external complementary interface for the RT.

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