[rt-users] To NotifyActor or not to NotifyActor ...

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Tue May 18 12:24:44 EDT 2010


> I really like this method... I have the ticket creation notifications going
> to a shared mailbox for all the users to see. but I cannot seem to find a
> sample scrip on the wiki to assign ownership of a ticket based on the email
> address that the reply came from. I mean I know I can set the owner of the
> ticket by using:

Ahh, it must have been from the book then:

Description: On Correspond Open Ticket
Condition: On Correspond
Action: Open Tickets
Template: Blank #Use Transaction if you want notification
Stage: TransactionCreate

That should do it.
-- 
Cambridge Energy Alliance: Save money. Save the planet.



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