[rt-users] Emails not going out, skipping

[Bill Danforth]

Hello all,

 

I have a small issue with RT and the sending of emails.  First my
system:

Current setup:

 

OS:   FreeBSD 8.0

DB:   MySQL 5.0.86

PHP:  5.2.11

Perl: 5.8.9

RT:   3.8.4

 

I have configured sending of email only using ssmtp in place of
sendmail.  Sending of emails from

other apps and manually (via the "mail -v" command) works A-OK.  Sending
from RT works

just so-so.  The current issue that I am trying to figure out is that RT
will not send me or my

boss (the IT Manager) emails. As of now, it seems to send everything
else I expect it to be

sending, just not to my boss or myself.  The message that appears in the
log is:

 

   <my-email-address> appears to point to this RT instance. Skipping
(/usr/

   local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

   <my-bosses-email-addr> appears to point to this RT instance. Skipping
(/usr/

   local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)

 

I know this should be very simple to resolve, but for the life of me, I
can't find it.

 

Does anyone have any suggestions on where I should look to fix?

 

Many thanks in advance,

Bill Danforth

 


 Bill Danforth
  IT Systems Administrator
  billd at mjhallandcompany.com
  
  Stockton, CA 95202
    Phone
   Fax
   
    
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