[rt-users] Emails not going out, skipping

[Kenneth Crocker]

Bill,

What type of transactions and who is initiating them? Is NotifyActor turned
on or off?

Kenn
LBNL

On Tue, May 25, 2010 at 4:17 PM, Bill Danforth
<billd at mjhallandcompany.com>wrote:

>   Hello all,
>
>
>
> I have a small issue with RT and the sending of emails.  First my system:
>
> Current setup:
>
>
>
> OS:   FreeBSD 8.0
>
> DB:   MySQL 5.0.86
>
> PHP:  5.2.11
>
> Perl: 5.8.9
>
> RT:   3.8.4
>
>
>
> I have configured sending of email only using ssmtp in place of sendmail.
> Sending of emails from
>
> other apps and manually (via the “mail –v” command) works A-OK.  Sending
> from RT works
>
> just so-so.  The current issue that I am trying to figure out is that RT
> will not send me or my
>
> boss (the IT Manager) emails. As of now, it seems to send everything else I
> expect it to be
>
> sending, just not to my boss or myself.  The message that appears in the
> log is:
>
>
>
>    <my-email-address> appears to point to this RT instance. Skipping (/usr/
>
>    local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)
>
>    <my-bosses-email-addr> appears to point to this RT instance. Skipping
> (/usr/
>
>    local/lib/perl5/site_perl/5.8.9/RT/Action/SendEmail.pm:824)
>
>
>
> I know this should be very simple to resolve, but for the life of me, I
> can't find it.
>
>
>
> Does anyone have any suggestions on where I should look to fix?
>
>
>
> Many thanks in advance,
>
> Bill Danforth
>
>
>
> * **Bill Danforth*
>
>    IT Systems Administrator
>
>    billd at mjhallandcompany.com
>
>
>
>    Stockton, CA 95202
>
>     Phone
>
>    Fax
>
>
>
>
>
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