[rt-users] see others tickets

[Josef]

  I have created a new queue called user, added group rights ShowTicket, 
SeeQueue, CreateTicket to a group unpriviliged. Then I have added two 
users. Now, if user1 creates a ticket, he sees it in "My open tickets" 
when he logs in. But if user2 logs in, he doesn't see any tickets in his 
"My open tickets" list. I want him to see the ticket of user1, so he 
won't report the same problem as user1.

Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
>>   Hello,
>>      I would like to have a "shared" queue, where would all users see
>> others tickets. Not just tickets submited by a user itself. Is this
>> even possible in RT? Any suggestions, how to set it up?
>>
> Sure, just go to Configuration->Queue->YourQueue->GroupRights and grant
> "ShowTicket" to pseudo group "Unpriviledged".
>