[rt-users] Owner does not get emails.

[Ashrock]

  Isn't it the administrator or the owner should be notified that a 
ticket is created.

I did not installed any other package other than RT. It started 
executing RT-mailgate in the bin folder to send out email.

The requestor does get an email back.

Don't i have to pick one between a sendmail or sendmailpipe?


On 9/17/2010 7:38 AM, Kevin Falcone wrote:
> On Thu, Sep 16, 2010 at 03:23:43PM -0500, Ashrock wrote:
>
>
>> I am dealing with this problem since installation. I received
>> confirmation of request emails as a creator, also as a AdminCc or
>> Cc, on the ticket list. But the administrator, root, or the owner
>> never gets an email about the ticket has been created.
> You've not said why administrator root or the owner should get emails
>
>> failure. Command output: local: fatal: execvp
>> /opt/rt3/bin/rt-mailgate-queue: No such file or directory )
> that isn't an RT installed file, why are you executing it?
>
>> @MailCommand , 'sendmailpipe';
>> $SendMailArguments = "-oi -t";
>> $SendmailPath = "/usr/sbin/sendmail";
>> $SenderMustExistInExternaDatabase = undef;
> This isn't RT_SiteConfig.pm syntax
>
>> Set($NotifyActor, 0);
> You probably want to read up on this setting
>
> -kevin
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
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