[rt-users] Where is the message stored when resolving a ticket?

[Colin]

On Tue, Apr 12, 2011 at 8:11 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
[snip]
> Since you mention RTIR, it is worth mentioning that depending on what
> ticket you resolved, there are scripts to manage Status and
> relationships between tickets and it may affect where the message was
> recorded.  You don't say if you resolved an Incident Report, Incident
> or Investigation.

Thanks Kevin.
I resolved a normal Incident.
Where could I check what these scripts to manage Status?

Cheers,
Colin