[rt-users] can't locate XXX

[Mike Johnson]

The Set(@Plugins line was the problem... I had a spelling mistake.

Now I'm seeing a different error

[Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a
package or object reference at /opt/rt3/bin/../lib/RT.pm line
670.\nCompilation failed in require at (eval 2) line 1.\n
[Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/
webmux.pl for server myserver.mydomain.com:0, exiting...
By looking at the code in RT.pm, and my very limited Perl knowledge... it
seems when it's reading through trying to find all the Plugins defined in
the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...);
line for ExtractCustomFieldValues.

My Set line is as follows:

Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));

As indicated on the wiki page for ExtractCustomFieldValues.

I'm trying to figure out exactly what the Set(@Plugins line means(till now,
I've simply used what was posted on the wiki, without understanding what
each piece of the config line actually means...) but I'm having a hard time
googling/searching wiki or rt-users for that information.

This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little
bit of the Plugins line, but doesn't define what it means.  I'm assuming I'd
inherently know this if I knew more about Perl itself...



On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson <mike.johnson at nosm.ca>
> wrote:
> > When the apache error_log shows an error stating it can't locate a given
> .pm
> > file in @INC what are my steps to resolve this?
> >
> > Specifically, when I insert the line
> >
> > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
> >
> > into my site config, apache won't start up and complains it cannot find
> the
> > ExtractCustomFieldValues.pm
> >
> > I searched the lists, and some have said the path to the pm is not in the
> > @INC environment variable and to move the .pm to a place that is.  In the
> > error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib
> > exist in it
>
> In 3.8 @INC should be
>
> rt3/local/lib
> rt3/local/plugins/X/lib
> rt3/local/plugins/Y/lib
> rt3/local/plugins/Z/lib
> rt3/lib
>
> If you have set @Plugins to (X Y Z) in the config, but ...
>
> * ..., but only some plugins' paths are in the @INC - check config for
> double Set(@Plugins, ...)
> * ..., but only some plugins' paths are in the @INC - check above and
> check permissions on dirs
> * ..., but none of rt3/local/plugins/.../lib is in the @INC - check
> above, may be you have earlier 3.8.x release with a bug, upgrade to
> the latest
>
> > , so I attempted to move the .pm in question to one of those
> > areas with no luck...
> > Strikes me as odd that I'd have to move this considering I've installed 2
> > other extensions prior to this one that fired up with out any issues...
>
> 100% there is no need in moving files around. Pretty good chances to
> break things further or complicate future upgrades.
>
> > Anyone give me a few steps to troubleshoot or try out?
> >
> > Thanks!
> > Mike.
>
> --
> Best regards, Ruslan.
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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