[rt-users] Copying attachments from parent to child tickets

[Naweed, Mohammed (RIS-BCT)]

I am not able to copy the attachments of the parent ticket on to the
child ticket, hopefully someone will help me out.

 

Let me first explain the scenario:

 

A ticket will be created in queue q1, it will go through multiple
approval processes, upon approval of all approval tickets, I'll create
child tickets in q2 and copy  the attachments of tickets from q1.

 

I wrote a scrip in '___Approvals' queue and checking the condition if
all the approvals are cleared, then in the action I am creating the
child tickets. Can someone please tell me how to copy the attachments of
the ticket that is approved on to this child tickets?

 

Thanks

Naweed

 




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