[rt-users] Right to allow individual to modify owner of a ticket they don't own.

[Mike Johnson]

Great!!

Thanks Kevin, that is exactly what I was talking about and exactly what I
thought.

Much appreciated.

Mike.

On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote:
> >    I'm just curious if there are plans to create a "right" that can be
> given out to allow an
> >    individual to change the owner on a ticket that is owned by somebody
> else?
> >    I've found some workarounds when googling and searching the
> listserv... just wondering if it's
> >    got enough exposure that it'll make it on the features list eventually
> or if there is a good
> >    reason why it's not there?
> >    One of the supervisors that have a queue in our RT is asking.
>
> Your description isn't clear, but presumably you mean something other
> than stealing the ticket and then reassigning the owner?  It's been
> tossed around a few times, but isn't currently a work in progress
> anywhere.
>
> -kevin
>
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-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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