[rt-users] Suppressing priority messages

[Jason Brown]

Here is the code, I believe this was custom written by a previous employee:

#!/usr/bin/perl

use strict;

use warnings;

# Points to the RT4 library

use lib ("/opt/rt4/lib","/opt/rt4/local/lib");

my $crontool = "/opt/rt4/bin/rt-crontool";

package RT;

use RT::Interface::CLI qw(CleanEnv);

#Clean our the environment

CleanEnv();

# Load the RT configuration

RT::LoadConfig();

# Initialise RT

RT::Init();

my $queues = new RT::Queues($RT::SystemUser);

$queues->LimitToEnabled();

while (my $queue = $queues->Next) {

     my $queuename = $queue->Name;

     system("$crontool --search RT::Search::ActiveTicketsInQueue " .

            "--search-arg \"$queuename\" ".

            "--action RT::Action::EscalatePriority");

}

$RT::Handle->Disconnect();

exit 0;



On 07/22/2011 09:04 AM, Kevin Falcone wrote:
> On Fri, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
>> Hello all,
>>      We have a RT escalation script which is run every hour to
>> increase the priority level of a ticket.  In doing so, it creates a
>> lot of noise within the work order itself, placing "Enoch Root -
>> Priority changed" everytime its increased.  I was wondering if its
>> possible to suppress those messages?
> Without knowing what the script does, that's hard to say.
> One of the RT::Actions available to rt-crontool has a "skip the
> transaction" message, the other doesn't.  If you've written custom
> code, you can steal the skipping code from the correct RT::Action
>
> -kevin
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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