[rt-users] RT 3.8.10 and users
Kevin Falcone
falcone at bestpractical.com
Tue Jun 21 16:52:55 EDT 2011
On Tue, Jun 21, 2011 at 04:47:55PM -0400, Joshua Knarr wrote:
> It's an upgrade of RT. More specifically it's an RT 3.4.5 DB I copied to a clean MySQL 5 host
> and did the upgrade process to arrive at 3.8.10
>
> Right now it looks like fastCGI is the problem. We only have six or so people logged in at the
> moment but testing it on my box with curl used to consistently replicate the problem with RT
> giving us an RT_SID_ cookie and now I cannot reproduce it.
>
> I will let you know tomorrow when the load gets cranked up if you're interested in chasing
> this.
Again, without some replication we can do locally, there's very little
that can be done.
Your time is probably best spent looking at your apache config for the
usual problem spots.
-kevin
> On Tue, 2011-06-21 at 16:36 -0400, Kevin Falcone wrote:
>
> On Tue, Jun 21, 2011 at 04:00:37PM -0400, Joshua Knarr wrote:
> > Holy thread resurrection batman...
> >
> > [1][1]http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> >
> > Unlike these users, however, we have no proxy in the way. Looks like this issue was raised,
> > dropped on the floor, raised again and never took off.
> >
> > Can I raise it again? ;)
>
> As I mentioned to your initial mail, every time this comes up, someone
> has a proxy, mod_cache or some other thing in the middle causing
> network problems.
>
> If you can provide a replication recipe for something like this that we
> can run locally, we're happy to investigate it, but so far it's always
> turned out to be a local misconfiguration.
>
> Replication recipe in this case would be clean install of RT, full
> exact apache configuration and probably operating system version also.
> Otherwise there are too many variables involved.
>
> -kevin
>
> > On Tue, 2011-06-21 at 12:17 -0400, Joshua Knarr wrote:
> >
> > OK now that I have a stable 3.8.10 life is easier.
> >
> > Using a fresh browser and tcpdump we found that RT seems to be giving out RT_SID_ cookies at
> > inappropriate times.
> >
> > LOG
> > GET / HTTP/1.1
> > User-Agent: curl/7.19.7 (universal-apple-darwin10.0) libcurl/7.19.7 OpenSSL/0.9.8l
> > zlib/1.2.3
> > Host: gsiticket.gspt.net
> > Accept: */*
> > HTTP/1.1 200 OK
> > Date: Tue, 21 Jun 2011 16:10:08 GMT
> > Server: Apache/2.2.3 (Red Hat)
> > Set-Cookie: RT_SID_gsiticket.80=badf8277bff46da285a9a4d9b7418d92; path=/
> > ...
> > /LOG
> >
> > The problem is that this RT_SID already exists for another user, which is why this happens.
> > If I fire up firebug in firefox and set this, I can be basically anyone who is actively
> > logged in.
> >
> > Ideas?
> >
> > On Tue, 2011-06-21 at 11:23 -0400, Joshua Knarr wrote:
> >
> > OK I know the wiki isn't official - what's the official source for the mailing list
> > archives?
> >
> > On Tue, 2011-06-21 at 11:03 -0400, Kevin Falcone wrote:
> >
> > On Tue, Jun 21, 2011 at 10:33:54AM -0400, Joshua Knarr wrote:
> > > We have a very infrequent problem with RT 3.8.10 where users can sometimes get another users
> > > session. I have not been able to reproduce this for my user account. Out of maybe 300 people
> > > who look at RT every day, 2 of them have this problem.
> > >
> > > Anyone seen this before?
> >
> > If you search the mailing list archives, this always seems to be a
> > proxy or mod_cache misbehaving
> >
> > -kevin
> > --------
> > 2011 Training: [2][2]http://bestpractical.com/services/training.html
> >
> > --------
> > 2011 Training: [3][3]http://bestpractical.com/services/training.html
> >
> > +-----------------------------------------------+
> > |plain text document attachment (ATT1781072.txt)|
> > +-----------------------------------------------+
> >
> > --------
> > 2011 Training: [4][4]http://bestpractical.com/services/training.html
> >
> > --
> > Joshua Knarr
> > Systems Engineer
> > GSI Commerce, Inc. [5][5]http://www.gsicommerce.com
> > E-Mail: [6][6]knarrj at gsicommerce.com
> > Office: 610-491-7110
> > Mobile: 484-636-7371
> >
> > The information contained in this electronic mail transmission is intended only for the use of
> > the individual or entity named in this transmission. If you are not the intended recipient of
> > this transmission, you are hereby notified that any disclosure, copying or distribution of the
> > contents of this transmission is strictly prohibited and that you should delete the contents
> > of this transmission from your system immediately. Any comments or statements contained in
> > this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or
> > its subsidiaries and/or affiliates.
> >
> > References
> >
> > Visible links
> > 1. [7]http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> > 2. [8]http://bestpractical.com/services/training.html
> > 3. [9]http://bestpractical.com/services/training.html
> > 4. [10]http://bestpractical.com/services/training.html
> > 5. [11]http://www.gsicommerce.com/
> > 6. [12]mailto:hellerk at gsicommerce.com
>
> >
> > --------
> > 2011 Training: [13]http://bestpractical.com/services/training.html
>
> --------
> 2011 Training: [14]http://bestpractical.com/services/training.html
>
> --
> Joshua Knarr
> Systems Engineer
> GSI Commerce, Inc. [15]http://www.gsicommerce.com
> E-Mail: [16]knarrj at gsicommerce.com
> Office: 610-491-7110
> Mobile: 484-636-7371
>
> The information contained in this electronic mail transmission is intended only for the use of
> the individual or entity named in this transmission. If you are not the intended recipient of
> this transmission, you are hereby notified that any disclosure, copying or distribution of the
> contents of this transmission is strictly prohibited and that you should delete the contents
> of this transmission from your system immediately. Any comments or statements contained in
> this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or
> its subsidiaries and/or affiliates.
>
> References
>
> Visible links
> 1. http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> 2. http://bestpractical.com/services/training.html
> 3. http://bestpractical.com/services/training.html
> 4. http://bestpractical.com/services/training.html
> 5. http://www.gsicommerce.com/
> 6. mailto:knarrj at gsicommerce.com
> 7. http://www.gossamer-threads.com/lists/engine?do=post_view_flat;post=89463;page=1;mh=-1;list=rt;sb=post_latest_reply;so=ASC
> 8. http://bestpractical.com/services/training.html
> 9. http://bestpractical.com/services/training.html
> 10. http://bestpractical.com/services/training.html
> 11. http://www.gsicommerce.com/
> 12. mailto:hellerk at gsicommerce.com
> 13. http://bestpractical.com/services/training.html
> 14. http://bestpractical.com/services/training.html
> 15. http://www.gsicommerce.com/
> 16. mailto:hellerk at gsicommerce.com
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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