[rt-users] RT is no longer sending Auto Replies On-Create

[Diaulas Castro]

Try this command and send output:
  date | mail -v -s `date` your_email at domain.com

  And send the last lines from /var/maillog or /var/mail.info

Att.
Diaulas Castro
Consultor Linux / Microsoft
InterSolution Informática
Tel.: (55 11) 3443-1472
www.intersolution.inf.br
Oracle Certified Partner


2011/6/27 Alberto Vazquez <betovaz at gmail.com>

> Thanks for your reply.
>
> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action
> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
> *"  //This is what it was originally*
>
> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action
> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
> *"  //Changed to this before getting your email.*
> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action
> correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/>
> *"  //Changed to this, since I could not locate this path* *
> /opt/rt3/bin/rt-mailgate
> *
> Still not sending emails.  Any other ideas.
>
> Thanks,
>
> Alberto
>
>
>
> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro <
> diaulas.castro at intersolution.inf.br> wrote:
>
>> Good Morning Alberto,
>>    Look at your alias file (/etc/aliases) and execute the command
>> "newaliases".
>>
>> Att.
>>
>> Diaulas Castro
>> Consultor Linux / Microsoft
>> InterSolution Informática
>> Tel.: (55 11) 3443-1472
>> www.intersolution.inf.br
>> Oracle Certified Partner
>>
>>
>>
>> 2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>
>>> Forgot the attachement.
>>>
>>> Thanks,
>>>
>>> Alberto
>>>
>>>   On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <betovaz at gmail.com>wrote:
>>>
>>>> Thanks for your reply.  Please see below and the attachement.    Any
>>>> other ideas?
>>>>
>>>> Thanks again.
>>>>
>>>> Alberto
>>>>
>>>>  On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro <
>>>> diaulas.castro at intersolution.inf.br> wrote:
>>>>
>>>>>
>>>>> Hello,
>>>>>    1.Look for another RT_SiteConfig.pm
>>>>> inside  /etc/request-tracker/RT_SiteConfig.d/ for more config files
>>>>>
>>>>      Unable to locate this folder.  This is what I found and modified
>>>> to reflect the correct email address.
>>>>
>>>>
>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm
>>>>
>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm
>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm
>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm
>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop
>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop
>>>> /use/local/rt/etc/RT_SiteConfig.pm
>>>> /use/local/rt/etc/RT_SiteConfig.pm~
>>>> /usr/local/rt/etc/RT_SiteConfig.pm
>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011
>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311
>>>> /usr/local/rt/etc/RT_SiteConfig.pm~
>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p
>>>>
>>>> 2.Look at Queue config inside RT web interface there is one field for
>>>> "Reply Address".
>>>>
>>>>>  See attachment.
>>>>>
>>>>>
>>>>>
>>>>>>  Att.
>>>>>>
>>>>>
>>>>> Diaulas Castro
>>>>> Consultor Linux / Microsoft
>>>>> InterSolution Informática
>>>>> Tel.: (55 11) 3443-1472
>>>>> www.intersolution.inf.br
>>>>> Oracle Certified Partner
>>>>>
>>>>>
>>>>>   2011/6/24 Alberto Vazquez <betovaz at gmail.com>
>>>>>
>>>>>>   Good Morning Guys,
>>>>>>
>>>>>> RT is no longer sending auto replies on-create.  Here is what we have
>>>>>> changed on the RT side:
>>>>>>
>>>>>> 1.  I have disabled some queues which were are using anymore.
>>>>>> 2.  The old queues which are not been used, in Exchange we have
>>>>>> removed the email addresses which were been used in RT.
>>>>>> 3.  There is only one active queue left in RT, so far the tickets gets
>>>>>> created but responses (emails) are been sent from RT.
>>>>>>
>>>>>> My suspicion is that I need to updated some kind of config file, which
>>>>>> is using some old information from the queues which are not been used any
>>>>>> longer.  I have updated the following files:  *RT_SiteConfig.pm and
>>>>>> fetchmail.*
>>>>>>
>>>>>> What am I missing :(
>>>>>>
>>>>>> Your ideas will be greatly appreciated.
>>>>>>
>>>>>> Sincerely,
>>>>>>
>>>>>> --
>>>>>> Walk in faith!
>>>>>> Alberto Vazquez-Dzul
>>>>>> Email:  betovaz at gmail.com
>>>>>> Mobile:  (805) 444-0835
>>>>>> GVoice: (805) 768-4798
>>>>>>
>>>>>>
>>>>>>
>>>>>> --------
>>>>>> 2011 Training: http://bestpractical.com/services/training.html
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Walk in faith!
>>>> Alberto Vazquez-Dzul
>>>> Email:  betovaz at gmail.com
>>>> Mobile:  (805) 444-0835
>>>> GVoice: (805) 768-4798
>>>>
>>>>
>>>
>>>
>>> --
>>> Walk in faith!
>>> Alberto Vazquez-Dzul
>>> Email:  betovaz at gmail.com
>>> Mobile:  (805) 444-0835
>>> GVoice: (805) 768-4798
>>>
>>>
>>
>
>
> --
> Walk in faith!
> Alberto Vazquez-Dzul
> Email:  betovaz at gmail.com
> Mobile:  (805) 444-0835
> GVoice: (805) 768-4798
>
>
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