[rt-users] Permissions

[Kenneth Crocker]

Josh,

For Queues, don't grant any permissions for Queues at the Global level.
Grant them for Roles or User-defined groups.

for restricting privileged users from seeing tickets they have NOT
requested, then grant "ShowTicket" to the Role of "Requestor, either for a
specific Queue or GLobally, if you want that kind of restriction applied
globally.

These answers are found in a couple RT books. Try to get them and read
them. Like reading an owners manual for a complicated piece of machinery.

Hope this helps.

Kenn

On Tue, Aug 28, 2012 at 10:00 AM, Josh Hopkins <josh at prorivertech.com>wrote:

> How do you restrict a user from seeing a specific queue even exists?  How
> do you restrict a privileged account from seeing anything other than the
> tickets they have requested?****
>
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