[rt-users] Question about REST interface and status

Thu Jun 21 13:24:34 EDT 2012

does anybody use REST to create tickets in RT 
am I the onlyone having this carriagereturn issue?

-- 
Jeff Konnen

On Monday 18 June 2012 at 07:51, Jeff Konnen wrote:

> Hi,
> this is the way we are creating the ticket, by using a HTML form:
> 
> <html>
> <form method="POST" 
> action="http://xxx/REST/1.0/ticket/new/">
>   User: <input type="text" name="user" size="20"><br>
>   Pass: <input type="text" name="pass" size="20"><br>
>   Content: <textarea rows="10" name="content" cols="30">id: new
> Text: This is the ticket text
> Subject: This is my ticket
> Status: resolved
> Queue: 6</textarea><br>
>   <p><input type="submit" value="Submit" name="B1"><input type="reset" 
> value="Reset" name="B2"></p>
> </form>
> </html>
> 
> Thanks
> Jeff
> 
> On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone <falcone at bestpractical.com (mailto:falcone at bestpractical.com)> wrote:
> > On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote:
> > >    # Could not create ticket.
> > >    # Status 'resolved
> > >    ' isn't a valid status for tickets in this queue.
> > >
> > >    Is this error due to the carriage return and how can I avoid it?
> > 
> > There's a good chance that it dislikes the carriage return.
> > However, we'd need to know how you're creating the ticket and what
> > you're sending across the wire to make suggestions.
> > 
> > -kevin
> 
> 
> 
> -- 
> Jeff Konnen
> 

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