[rt-users] Queue change scrip not working

[Gerard FENELON]

Hi

In my template, I use

       my $action = "Queue changed to " . $Ticket->QueueObj->Name ;

$Ticket->QueueObj->Name gives you the name of the NEW queue.

You could also use $Transaction->Description which does all the work for 
you,
This gives something like

    Queue changed from AAA to BBB by XXX

Gerard


On 2012-03-16 15:43, Jean-Christophe Boggio wrote:
> Hello,
>
> I've created a global "OnQueueChange" scrip but I'd like to tell,
> in the message, the name of the queue the ticket was transferred to.
>
> All I have is {$Transaction->NewValue} which is numeric. How can I do
> the lookup ?
>
> Thanks for your help,
> JC
>

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