[rt-users] SLA overdue report

[Thomas Lau]

Hi all,

I want to know how to generate a report based on SLA extension, which will show which ticket is being overdue on SLA within this month with rt shell command line.

I could do Due =, Due >, Due <

But there is nothing call "overdue" function, please advise.

Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T  +852 3555 2217     F  +852 3555 2222      M  +852 9880 1217
Hong Kong   .   Singapore   .   Tokyo

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