[rt-users] On Create Autoreply To Requestors 2

[Joachim Thuau]

You really shouldn't need to do all this to accomplish what you want. Scrips are configurable from the web interface, and you can create and/or change the behavior of that scrip by updating the scrip itself, rather than modifying the code and the DB directly.

To get more assistance, you would need to describe a little more what it is you are trying to accomplish.

Jok
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| Joachim Thuau | IT Systems Engineer - Linux / SpaceX |

From: Arthur Rance <arthur_rance at hotmail.com<mailto:arthur_rance at hotmail.com>>
Date: Tuesday, May 29, 2012 6:52 AM
To: "rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Subject: [rt-users] On Create Autoreply To Requestors 2

Hello,


I'd like to create a new version of "On Create Autoreply To Requestors".


What I've done :


1) cp Action/Notify.pm Action/Notify2.pm

2) /path/to/rt3/sbin/rt-setup-database --action insert --datafile /path/to/data-file

3) /Admin/Global/Scrip.html?Create=1 (same configuration as "On Create Autoreply To Requestors" except action Notify2)

4) Disabled "On Create Autoreply To Requestors"

5) Enabled "On Create Autoreply To Requestors 2"

6) Sent a mail to RT, RT doesn't autoreply


Would you know why RT doesn't autoreply ? What would you look first to find out where the problem comes from ?