[rt-users] DefaultUpdateType in RT4.0.6

[Max McGrath]

Hi all -

I sent this same question out last week with now response -- I'm trying
again!

We're looking to the *Update Type* default to *Reply to requestors* when
resolving a ticket.

I've read the wiki page (
http://requesttracker.wikia.com/wiki/CustomStatusesInRt4 ) about setting it
up -- but it doesn't seem to work in my case.  Below is the config I put in
my RT_SiteConfig.pm:

    default => {
        actions => [
            'new -> open'     => { label => 'Open it', update => 'Respond'
},
          *  'new -> resolved' => { label => 'Resolve', update => 'Respond'
},*
            'new -> rejected' => { label => 'Reject',  update => 'Respond'
},
            'new -> deleted'  => { label => 'Delete' },

            'open -> stalled'  => { label => 'Stall',   update => 'Comment'
},
           * 'open -> resolved' => { label => 'Resolve', update =>
'Respond' },*
            'open -> rejected' => { label => 'Reject',  update => 'Respond'
},

            'stalled -> open'  => { label => 'Open it' },
            'resolved -> open' => { label => 'Re-open', update => 'Comment'
},
            'rejected -> open' => { label => 'Re-open', update => 'Comment'
},
            'deleted -> open'  => { label => 'Undelete' },
        ],
    },

Am I missing anything?

Thanks!

Max
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
mmcgrath at carthage.edu
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