[rt-users] Merging RT Installations

[testwreq wreq]

Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on
centosos and ubuntu respectively. We need to import open tickets from 3.8.2
and export them into 4.0.8. Are there any scripts in the upgrade that can
be pulled to do this?

On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote:
> >    We have a similar situation where we want to import our open tickets
> from the current 3.8.2
> >    sytem to the new 4.0.8 installation. Is there a script that can help
> do that?
>
> That sounds like you want a simple upgrade.
> Have you reviewed the upgrading process documentation?
> It's covered in the README and UPGRADING-4.0 available from here
> http://bestpractical.com/rt/docs/latest/
>
> and written about here
>
> http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html
>
> -kevin
>
> --------
> We're hiring! http://bestpractical.com/jobs
>
>
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