[rt-users] Merging Tickets: do all requestors see everyone elses emails address?

Kevin Falcone falcone at bestpractical.com
Mon Sep 24 12:50:08 EDT 2012


On Mon, Sep 24, 2012 at 04:55:09PM +0100, Mister Guru wrote:
>    I was wondering, when you merge tickets into one, and they are from different requestors, are
>    those requestors then made aware of all the other requestors when they get emailed?
>    I'm currently acquainting myself more with RT, as I've done a few installs now, and I've been
>    reading up on the features, and that one caught my eye.

Since RT notifies all Requestors as one email (with a list in To:), yes.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120924/5c41a12e/attachment.sig>


More information about the rt-users mailing list