[rt-users] REMOTE_USER, external auth, and email mismatching

[Thomas Sibley]

On 04/26/2013 05:09 PM, Philip Brown wrote:
>> a) automatically drop the @xyz from REMOTE_USER entirely
>> b) autoconvert the @xyz to @real.domain
> 
> You can accomplish (b) with these options:
> http://bestpractical.com/rt/docs/latest/RT_Config.html#CanonicalizeEmailAddressMatch-CanonicalizeEmailAddressReplace
> 
> 
> Thanks for the tip.
> I followed the link, but it didnt explicitly give an answer to the following question.
> For posterity and the list archive's sake:  does it also work for extern auth?
> In other words, when it auto-creates an account, will it rewrite the *account name*?  Or will it just get triggered on actual email that comes in?

It is used during account creation, as well as many other places that
handle email addresses.  It doesn't affect the account Name, just the
account's Email Address.

If you want to change the name, use one of the two other options I offered.