[rt-users] Display Owner in SelfService

Kevin Falcone falcone at bestpractical.com
Thu Dec 5 15:04:50 EST 2013


On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:
>    Is it possible to have the owner displayed in the Self Service page, so that people know who
>    owns their ticket?

Update your config to include the owner?
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat

(many people dislike showing the owner to SelfService users since
SelfService users start pestering the owner out-of-band on the phone).

-kevin
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