[rt-users] Display Owner in SelfService

Christopher Lasater chris.lasater at oracle.com
Fri Dec 6 09:17:10 EST 2013


Hey Kevin,
     That seems to be for Search Results, not the ticket, and by default 
that includes the OwnerName.  I went to the ticket section of your link 
and there does not seem to be anything similar

Set($DefaultSelfServiceSearchResultFormat, qq{
    '<B><A 
HREF="__WebPath__/SelfService/Display.html?id=__id__">__id__</a></B>/TITLE:#',
    '<B><A 
HREF="__WebPath__/SelfService/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
    Status,
    Requestors,
    OwnerName});



On 12/05/2013 03:04 PM, Kevin Falcone wrote:
> On Wed, Dec 04, 2013 at 11:39:15AM -0500, Chris Lasater wrote:
>>     Is it possible to have the owner displayed in the Self Service page, so that people know who
>>     owns their ticket?
> Update your config to include the owner?
> http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat
>
> (many people dislike showing the owner to SelfService users since
> SelfService users start pestering the owner out-of-band on the phone).
>
> -kevin


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