[rt-users] EX_TEMPFAIL

mamir mamir at ucdavis.edu
Tue Dec 10 13:16:44 EST 2013


I am seeking desperately some help to figure out the issue I am having after 
upgrading  from  RT 4.0.7 to 4.2.1. New RT seems to  working fine other than
mail gate cannot  forward outside email to queues. I can send out the mail
from RT web interface without problems.

Here is the tail from sendmail's  log file

Dec  4 10:17:11 rt-dev sm-mta[13877]: rB4IHA97013875:
to="|/opt/rt4/bin/rt-mailgate --debug --queue mamirtest --action correspond
--url https://rt-dev.myrt.com", ctladdr=<mamirtest at rt-dev.mousebiology.org>
(8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=35334, dsn=4.0.0,
stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL

Here is the result of make testdeps and RT gatemail breaks after I run make
fixdeps.
users:
        rt group (www-data) ...found
        bin owner (root) ...found
        libs owner (root) ...found
        libs group (bin) ...found
        web owner (www-data) ...found
        web group (www-data) ...found
CLI dependencies:
        Text::ParseWords ...found
        Term::ReadKey ...found
        Getopt::Long >= 2.24 ...found
        HTTP::Request::Common ...found
        Term::ReadLine ...found
        LWP ...found
CORE dependencies:
        Storable >= 2.08 ...found
        Encode >= 2.39 ...found
        Crypt::Eksblowfish ...MISSING
        Module::Versions::Report >= 1.05 ...found
        List::MoreUtils ...found
        Errno ...found
        DBI >= 1.37 ...found
        Devel::StackTrace >= 1.19 ...found
        HTTP::Message >= 6.0 ...MISSING
        Text::Password::Pronounceable ...found
        Devel::GlobalDestruction ...found
        Time::ParseDate ...found
        IPC::Run3 ...found
        Tree::Simple >= 1.04 ...found
        HTML::Scrubber >= 0.08 ...found
        HTML::Quoted ...found
        Sys::Syslog >= 0.16 ...found
        Mail::Mailer >= 1.57 ...found
        Data::GUID ...MISSING
        HTML::Mason >= 1.43 ...found
        HTML::Entities ...found
        LWP::Simple ...found
        Symbol::Global::Name >= 0.04 ...MISSING
        DateTime::Format::Natural >= 0.67 ...MISSING
        Plack >= 1.0002 ...MISSING
        File::Glob ...found
        Class::Accessor >= 0.34 ...found
        Text::Wrapper ...found
        Regexp::Common::net::CIDR ...found
        Log::Dispatch >= 2.30 ...MISSING
        HTML::FormatText::WithLinks::AndTables ...MISSING
        DateTime >= 0.44 ...found
        CGI::Emulate::PSGI ...found
        Text::Quoted >= 2.07 ...MISSING
        Regexp::IPv6 ...found
        CGI >= 3.38 ...found
        CSS::Squish >= 0.06 ...found
        DateTime::Locale >= 0.40 ...found
        CGI::PSGI >= 0.12 ...found
        Apache::Session >= 1.53 ...found
        Date::Extract >= 0.02 ...MISSING
        Digest::SHA ...found
        HTML::Mason::PSGIHandler >= 0.52 ...found
        MIME::Entity >= 5.504 ...MISSING
        Locale::Maketext::Lexicon >= 0.32 ...found
        Module::Refresh >= 0.03 ...MISSING
        Role::Basic >= 0.12 ...MISSING
        Digest::base ...found
        File::Temp >= 0.19 ...found
        Date::Manip ...MISSING
        Locale::Maketext >= 1.06 ...found
        HTML::RewriteAttributes >= 0.05 ...MISSING
        Text::Template >= 1.44 ...found
        CGI::Cookie >= 1.20 ...found
        Scalar::Util ...found
        XML::RSS >= 1.05 ...found
        File::Spec >= 0.8 ...found
        Text::WikiFormat >= 0.76 ...found
        DBIx::SearchBuilder >= 1.65 ...MISSING
        File::ShareDir ...found
        Regexp::Common ...found
        Digest::MD5 >= 2.27 ...found
        HTML::FormatText::WithLinks >= 0.14 ...MISSING
        Mail::Header >= 2.12 ...MISSING
        Locale::Maketext::Fuzzy >= 0.11 ...MISSING
        Time::HiRes ...found
        Email::Address::List ...MISSING
        Net::CIDR ...found
        JSON ...found
        UNIVERSAL::require ...found
        Email::Address >= 1.897 ...MISSING
        Plack::Handler::Starlet ...found
DASHBOARDS dependencies:
        URI::QueryParam ...found
        URI >= 1.59 ...found
        MIME::Types ...found
FASTCGI dependencies:
        FCGI::ProcManager ...found
        FCGI >= 0.74 ...found
GD dependencies:
GD::Text ...found
        GD ...found
        GD::Graph >= 1.47 ...MISSING
GPG dependencies:
        File::Which ...MISSING
        PerlIO::eol ...found
        GnuPG::Interface ...found
ICAL dependencies:
        Data::ICal ...found
MAILGATE dependencies:
        Pod::Usage ...found
        LWP::UserAgent >= 6.0 ...MISSING
        Crypt::SSLeay ...MISSING
        Getopt::Long ...found
        Net::SSL ...MISSING
        LWP::Protocol::https ...found
        Mozilla::CA ...MISSING
PG dependencies:
        DBD::Pg >= 1.43 ...found
SMIME dependencies:
        String::ShellQuote ...MISSING
        File::Which ...MISSING
        Crypt::X509 ...MISSING
USERLOGO dependencies:
        Convert::Color ...found

SOME DEPENDENCIES WERE MISSING.
MAILGATE missing dependencies:
        LWP::UserAgent >= 6.0 ...MISSING
        Mozilla::CA ...MISSING
        Net::SSL ...MISSING
        Crypt::SSLeay ...MISSING
SMIME missing dependencies:
 Crypt::X509 ...MISSING
        File::Which ...MISSING
        String::ShellQuote ...MISSING
GPG missing dependencies:
        File::Which ...MISSING
GD missing dependencies:
        GD::Graph >= 1.47 ...MISSING
CORE missing dependencies:
        Text::Quoted >= 2.07 ...MISSING
        DBIx::SearchBuilder >= 1.65 ...MISSING
        Crypt::Eksblowfish ...MISSING
        Data::GUID ...MISSING
        MIME::Entity >= 5.504 ...MISSING
        Date::Extract >= 0.02 ...MISSING
        Symbol::Global::Name >= 0.04 ...MISSING
        HTML::FormatText::WithLinks >= 0.14 ...MISSING
        DateTime::Format::Natural >= 0.67 ...MISSING
        Plack >= 1.0002 ...MISSING
        Module::Refresh >= 0.03 ...MISSING
        Role::Basic >= 0.12 ...MISSING
        Mail::Header >= 2.12 ...MISSING
        Locale::Maketext::Fuzzy >= 0.11 ...MISSING
        Email::Address::List ...MISSING
        HTTP::Message >= 6.0 ...MISSING
        Log::Dispatch >= 2.30 ...MISSING
        HTML::FormatText::WithLinks::AndTables ...MISSING
        Date::Manip ...MISSING
        HTML::RewriteAttributes >= 0.05 ...MISSING
        Email::Address >= 1.897 ...MISSING

Perl library path for /usr/bin/perl:
    /etc/perl
    /usr/local/lib/perl/5.10.1
/usr/lib/perl5
    /usr/share/perl5
    /usr/lib/perl/5.10
    /usr/share/perl/5.10
    /usr/local/lib/site_perl
    .




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