[rt-users] mailgate cannot forward emails to queses after upgrade from 4.0.7 to 4.2.1 EX_TEMPFAIL error

Bart bart at pleh.info
Wed Dec 11 07:28:18 EST 2013


Seems your missing allot of dependencies, using make fixdeps can help
fixing those but to my experience at some point you have to just manually
resolve/install those dependencies.

To do so you use this command:

coan -i LWP::UserAgent
coan -i Mozilla::CA
coan -i Net::SSL
coan -i Crypt::SSLeay

When executing these, one by one, you might find that there are other
dependencies missing before perl installs the packet you need. So
basically, this takes time and in between you need to run make testdeps to
see which other dependencies you need to manually install. Or try make
fixdeps to see if it can go further then before, but I found just duing
this by hand is the more succesful method.

EIther way, trial and error, keep at it untill all dependencies are
resolved. Good luck!




2013/12/10 mamir <mamir at ucdavis.edu>

> I am seeking desperately some help to figure out the issue I am having
> after
> upgrading  from  RT 4.0.7 to 4.2.1. New RT seems to  working fine other
> than
> mailgate cannot  forward outside email to queues. I can send out the mail
> from RT web interface without problems. Rt debug is not giving any useful
> logs.
>
> Here is the tail from sendmail's  log file
>
> Dec  4 10:17:11 rt-dev sm-mta[13877]: rB4IHA97013875:
> to="|/opt/rt4/bin/rt-mailgate --debug --queue mamirtest --action correspond
> --url https://rt-dev.myrt.com", ctladdr=<mamirtest at rt-dev.myrt.com> (8/0),
> delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=35334, dsn=4.0.0,
> stat=Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL
>
> Here is the result of make testdeps RT mailgate stop working after I run
> make fixdeps.
> users:
>         rt group (www-data) ...found
>         bin owner (root) ...found
>         libs owner (root) ...found
>         libs group (bin) ...found
>         web owner (www-data) ...found
>         web group (www-data) ...found
> CLI dependencies:
>         Text::ParseWords ...found
>         Term::ReadKey ...found
>         Getopt::Long >= 2.24 ...found
>         HTTP::Request::Common ...found
>         Term::ReadLine ...found
>         LWP ...found
> CORE dependencies:
>         Storable >= 2.08 ...found
>         Encode >= 2.39 ...found
>         Crypt::Eksblowfish ...MISSING
>         Module::Versions::Report >= 1.05 ...found
>         List::MoreUtils ...found
>         Errno ...found
>         DBI >= 1.37 ...found
>         Devel::StackTrace >= 1.19 ...found
>         HTTP::Message >= 6.0 ...MISSING
>         Text::Password::Pronounceable ...found
>         Devel::GlobalDestruction ...found
>         Time::ParseDate ...found
>         IPC::Run3 ...found
>         Tree::Simple >= 1.04 ...found
>         HTML::Scrubber >= 0.08 ...found
>         HTML::Quoted ...found
>         Sys::Syslog >= 0.16 ...found
>         Mail::Mailer >= 1.57 ...found
>         Data::GUID ...MISSING
>         HTML::Mason >= 1.43 ...found
>         HTML::Entities ...found
>         LWP::Simple ...found
>         Symbol::Global::Name >= 0.04 ...MISSING
>         DateTime::Format::Natural >= 0.67 ...MISSING
>         Plack >= 1.0002 ...MISSING
>         File::Glob ...found
>         Class::Accessor >= 0.34 ...found
>         Text::Wrapper ...found
>         Regexp::Common::net::CIDR ...found
>         Log::Dispatch >= 2.30 ...MISSING
>         HTML::FormatText::WithLinks::AndTables ...MISSING
>         DateTime >= 0.44 ...found
>         CGI::Emulate::PSGI ...found
>         Text::Quoted >= 2.07 ...MISSING
>         Regexp::IPv6 ...found
>         CGI >= 3.38 ...found
>         CSS::Squish >= 0.06 ...found
>         DateTime::Locale >= 0.40 ...found
>         CGI::PSGI >= 0.12 ...found
>         Apache::Session >= 1.53 ...found
>         Date::Extract >= 0.02 ...MISSING
>         Digest::SHA ...found
>         HTML::Mason::PSGIHandler >= 0.52 ...found
>         MIME::Entity >= 5.504 ...MISSING
>         Locale::Maketext::Lexicon >= 0.32 ...found
>         Module::Refresh >= 0.03 ...MISSING
>         Role::Basic >= 0.12 ...MISSING
>         Digest::base ...found
>         File::Temp >= 0.19 ...found
>         Date::Manip ...MISSING
>         Locale::Maketext >= 1.06 ...found
>         HTML::RewriteAttributes >= 0.05 ...MISSING
>         Text::Template >= 1.44 ...found
>         CGI::Cookie >= 1.20 ...found
>         Scalar::Util ...found
>         XML::RSS >= 1.05 ...found
>         File::Spec >= 0.8 ...found
>         Text::WikiFormat >= 0.76 ...found
>         DBIx::SearchBuilder >= 1.65 ...MISSING
>         File::ShareDir ...found
>         Regexp::Common ...found
>         Digest::MD5 >= 2.27 ...found
>         HTML::FormatText::WithLinks >= 0.14 ...MISSING
>         Mail::Header >= 2.12 ...MISSING
>         Locale::Maketext::Fuzzy >= 0.11 ...MISSING
>         Time::HiRes ...found
>         Email::Address::List ...MISSING
>         Net::CIDR ...found
>         JSON ...found
>         UNIVERSAL::require ...found
>         Email::Address >= 1.897 ...MISSING
>         Plack::Handler::Starlet ...found
> DASHBOARDS dependencies:
>         URI::QueryParam ...found
>         URI >= 1.59 ...found
>         MIME::Types ...found
> FASTCGI dependencies:
>         FCGI::ProcManager ...found
>         FCGI >= 0.74 ...found
> GD dependencies:
> GD::Text ...found
>         GD ...found
>         GD::Graph >= 1.47 ...MISSING
> GPG dependencies:
>         File::Which ...MISSING
>         PerlIO::eol ...found
>         GnuPG::Interface ...found
> ICAL dependencies:
>         Data::ICal ...found
> MAILGATE dependencies:
>         Pod::Usage ...found
>         LWP::UserAgent >= 6.0 ...MISSING
>         Crypt::SSLeay ...MISSING
>         Getopt::Long ...found
>         Net::SSL ...MISSING
>         LWP::Protocol::https ...found
>         Mozilla::CA ...MISSING
> PG dependencies:
>         DBD::Pg >= 1.43 ...found
> SMIME dependencies:
>         String::ShellQuote ...MISSING
>         File::Which ...MISSING
>         Crypt::X509 ...MISSING
> USERLOGO dependencies:
>         Convert::Color ...found
>
> SOME DEPENDENCIES WERE MISSING.
> MAILGATE missing dependencies:
>         LWP::UserAgent >= 6.0 ...MISSING
>         Mozilla::CA ...MISSING
>         Net::SSL ...MISSING
>         Crypt::SSLeay ...MISSING
> SMIME missing dependencies:
>  Crypt::X509 ...MISSING
>         File::Which ...MISSING
>         String::ShellQuote ...MISSING
> GPG missing dependencies:
>         File::Which ...MISSING
> GD missing dependencies:
>         GD::Graph >= 1.47 ...MISSING
> CORE missing dependencies:
>         Text::Quoted >= 2.07 ...MISSING
>         DBIx::SearchBuilder >= 1.65 ...MISSING
>         Crypt::Eksblowfish ...MISSING
>         Data::GUID ...MISSING
>         MIME::Entity >= 5.504 ...MISSING
>         Date::Extract >= 0.02 ...MISSING
>         Symbol::Global::Name >= 0.04 ...MISSING
>         HTML::FormatText::WithLinks >= 0.14 ...MISSING
>         DateTime::Format::Natural >= 0.67 ...MISSING
>         Plack >= 1.0002 ...MISSING
>         Module::Refresh >= 0.03 ...MISSING
>         Role::Basic >= 0.12 ...MISSING
>         Mail::Header >= 2.12 ...MISSING
>         Locale::Maketext::Fuzzy >= 0.11 ...MISSING
>         Email::Address::List ...MISSING
>         HTTP::Message >= 6.0 ...MISSING
>         Log::Dispatch >= 2.30 ...MISSING
>         HTML::FormatText::WithLinks::AndTables ...MISSING
>         Date::Manip ...MISSING
>         HTML::RewriteAttributes >= 0.05 ...MISSING
>         Email::Address >= 1.897 ...MISSING
>
> Perl library path for /usr/bin/perl:
>     /etc/perl
>     /usr/local/lib/perl/5.10.1
> /usr/lib/perl5
>     /usr/share/perl5
>     /usr/lib/perl/5.10
>     /usr/share/perl/5.10
>     /usr/local/lib/site_perl
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/mailgate-cannot-forward-emails-to-queses-after-upgrade-from-4-0-7-to-4-2-1-EX-TEMPFAIL-error-tp56008.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>



-- 
Bart G.
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