[rt-users] any page showing a user drop down in a ticket is loading slow

Landon Stewart lstewart at iweb.com
Tue Dec 17 16:46:58 EST 2013


On 17 December 2013 13:19, Adam Hobaugh <adam at cs.pitt.edu> wrote:

>  Hi Adam,
>
>  I’m not sure if this applies but we had this issue and it was an RT ACL
> issue.  I remember that it was an issue with granting or not-granting
> rights to special groups "Everyone" or “Unprivileged” but the details of
> which I cannot recall exactly.  I do remember there were large ACL joins in
> the database whenever we would try to load pages with these drop downs just
> like you’ve described in your post.
>
>    Hello Landon,
>
> I removed the rights from Everyone and we had nothing on Unprivileged and
> I still see the issue. Thanks for the suggestion though.
>

Maybe you need to go the other way with it and grant something?  Maybe you
need to grant some simple rights for showing users or something to
Privileged.  I just checked ours and I have “Privileged” under “General
Rights” allowed to "View custom field values” configured in each queue.  In
the Global -> Group Rights the "View custom fields” is not granted.

I wish I could remember the details of what solved it for us.  I do
remember some things were changed which caused the issue and then had to be
rolled back.  I just don’t recall what was changed that caused it.

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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