[rt-users] rt 4.2.1 error: Internal Server Error

Kevin Falcone falcone at bestpractical.com
Wed Dec 18 11:45:53 EST 2013


On Wed, Dec 18, 2013 at 02:15:05AM -0500, support at pureview.com wrote:
> Any one can help me to find the issues here.
> 
> RH6
> Oracle as DB
> fastcgi

Does RT_Config.pm exist in /opt/rt4/etc
Is it readable by the web user (su to the web user and try to read it)
Do you have anything like SELinux which would prevent reading of the
file.

-kevin

> Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc
> /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
> /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
> /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
> /opt/rt4/sbin/../lib/RT/Config.pm line 1063.
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