[rt-users] Problem with HTML tags appearing in correspondence

Bart bart at pleh.info
Thu Dec 19 03:53:36 EST 2013


Hi,

I've done some additional testing in my testing environment and I seem to
have fixed everything by doing a semi fresh installation.

This means that I've movede the /opt/rt4 directory to a back-up location
and from there did a ./configure & make install for RT 4.2.1 (I skipped the
DB step since I've already applied the 4.2.1 changes)

After installation I reinstalled all extensions that I use, put back my
original RT_SiteConfig.pm, reapplied all other customizations under
/opt/rt4/local/ and after that I've started everything back up again.

Once all of that was done my testing environment was working perfectly
again! Or I should say, version 4.2.1 works and the weird HTML stuff is
fixed.

I'm guessing that "one" of my customizations was the cause, but doing this
reinstallation also fixed some other issues we were seeing. I'll make a
separate post about this or even file a bug report for the left over
problems that we are still seeing with the simplified recepient list.

Anyways, for me this was the fix and we're planning a moment for doing this
fix in production pretty soon.




2013/12/17 Michael Polenske <Michael.Polenske at skm-skyline.de>

>   <<642 11111>> Good morning,
>
> we also have this problem, that since 4.2.1 we have html tags in some (not
> in all, but I have no idea why sometimes and sometimes not ..) replies.
>
>
> So, I opened a ticket in testqueue:
>
> -------------------------------------cut-------------------------------------
> Subject: 11111
> MIME-Version: 1.0
> X-Mailer: MIME-tools 5.504 (Entity 5.504)
> Content-Disposition: inline
> X-RT-Interface: Web
> Message-ID: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> Content-Length: 19
>
> 2222222222222222222
>
> -------------------------------------cut-------------------------------------
>
> And then I do a reply via webinterface, now we have html tags in reply
>
>
> -------------------------------------cut-------------------------------------
> MIME-Version: 1.0
> In-Reply-To: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
> X-Mailer: MIME-tools 5.504 (Entity 5.504)
> Content-Disposition: inline
> X-RT-Interface: Web
> References: <rt-4.2.1-2146-1387269743-1411.0-0-0 at test.skm-skyline.de>
>  <RT-Ticket-642 at test.skm-skyline.de>
> Content-Type: text/plain; charset="utf-8"
> Message-ID: <rt-4.2.1-4704-1387269993-1445.642-0-0 at test.skm-skyline.de>
> Content-Transfer-Encoding: binary
> X-RT-Original-Encoding: utf-8
> RT-Send-CC:
> Content-Length: 150
>
> On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br />
> > 2222222222222222222<br />
> <br />
> -- <br />
> Viele Grüße<br />
> Michael Polenske
>
> -------------------------------------cut-------------------------------------
>
> From my point of view the headers seem to be identical ... Attached a
> screenshot how it look like in webinterface
>
>
> Cheers - Michael
>
>
>
>
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [
> mailto:rt-users-bounces at lists.bestpractical.com<rt-users-bounces at lists.bestpractical.com>]
> On Behalf Of Kevin Falcone
> Sent: Freitag, 13. Dezember 2013 17:10
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence
>
> Having attempted to Reply using the Rich Text Editor on a clean RT
> 4.2.1 install, I cannot replicate this at all.
>
> Since you see literal HTML tags being recorded in ticket history, this
> points to something broken in your use of the RichText editor.
>
> Can one of the reporters please provide show a test correspondence with
> the problem with Show Full Headers, and then with Download with headers for
> each of the pieces.
>
> Thanks
>
> -kevin
>
> On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:
> >        I seem to be experiencing the same problem as mentioned in:
> >        [4]
> http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html
> >        I don't have custom templates. The HTML tags are only appearing
> when replying through the
> >        web interface. Disabling the Rich Text Editor avoids this
> problem. Hope this can be fixed?
> >        Regards,
>
>


-- 
Bart G.
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