[rt-users] Lifecycle : Reply Action changes the status

Kriegers Horst Horst.Kriegers at loro.ch
Thu Dec 19 09:46:02 EST 2013


Hello,

I’ve created a new Lifecyle with 2 new status “To test” and “Tested”
When a ticket's status is set to “To test” or “Tested” and I use the “Reply” action, the status will change automatically to “Open” instead of staying on "To test" or "Tested"

Here my lifecycle definition :

Set(%Lifecycles,
    igs => {
        ## Cycle de vie pour file file IGS
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'ToTest', 'IsTested' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

        # Default order statuses for certain actions
        defaults => {
            on_create => 'new',
        },


        # Transitions d'un statut vers un autre
        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open ToTest IsTested stalled resolved rejected deleted )],
            open     => [qw(new ToTest IsTested stalled resolved rejected deleted )],
            stalled  => [qw(open ToTest rejected resolved deleted )],
            resolved => [qw(open ToTest rejected deleted )],
            rejected => [qw(new open ToTest resolved deleted )],
            deleted  => [qw(open ToTest stalled rejected resolved )],
            ToTest   => [qw(open stalled rejected resolved IsTested)],
            IsTested => [qw(open stalled rejected resolved ToTest)],
        },

        # Actions
        actions => [
            'new -> ToTest'        => { label  => 'ToTest',   update => 'Comment' },
            'open -> ToTest'       => { label  => 'ToTest',   update => 'comment' },
            'ToTest -> IsTested'   => { label  => 'IsTested', update => 'Comment' },
            'IsTested -> resolved' => { label  => 'Resolve',  update => 'Respond' },
            'IsTested -> ToTest'   => { label  => 'ToTest',   update => 'Comment' },
        ],
    },

    # Status mapping
    __maps__ => {
        'default -> igs' => {
            'new'      => 'new',
            'open'     => 'open',
            'stalled'  => 'stalled',
            'resolved' => 'resolved',
            'rejected' => 'rejected',
            'deleted'  => 'deleted',
        },
        'igs -> default' => {
            'new'      => 'new',
            'open'     => 'open',
            'stalled'  => 'stalled',
            'resolved' => 'resolved',
            'rejected' => 'rejected',
            'deleted'  => 'deleted',
            'ToTest'   => 'open',
            'IsTested' => 'open',
        },

    },


);



Thanks a lot,
Horst


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